FAQs

FAQ | 100 Percent Tee Company
100 Percent Tee Company

FREQUENTLY
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Everything you need to know about shopping our collections, custom printing, the Partner Store Program, and getting the perfect tee, hoodie, or hat delivered to your door.

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Shopping & Online Orders

Everything about ordering from our online store

Shopping with us is super easy. Browse our collections, pick your favorite designs, select your size and color, and add to cart. We handle the rest.

Each item is made especially for you as soon as you place your order — a fresh, brand-new product made just for you.

Making products on demand instead of in bulk helps reduce overproduction — so thank you for making thoughtful purchasing decisions!

Since every item is made fresh when you order, production typically takes 1–3 business days, then 3–5 business days for shipping — about 4–8 business days total.

We work efficiently to get your custom-made items to you as quickly as possible while maintaining our quality standards.

Absolutely. Once your order ships, you'll receive an email with tracking information so you can follow your package's journey right to your door. We love keeping you in the loop.

Yes! We offer free shipping on orders over $75. For smaller orders, shipping is calculated at checkout based on your location.

We always try to keep shipping costs as reasonable as possible because we want you to get your hands on our gear without breaking the bank.

Say hello to your new shopping buddy! Our AI Assistant is available 24/7 to help with anything — from finding the perfect design to sizing, shipping, or return questions.

You can chat with her:

  • Through the chat bot on our website (look for the chat bubble)
  • By sliding into our DMs on social media
  • Anytime, day or night — she never sleeps

She's knowledgeable about all our products, can help you navigate sizing, track orders, and even help brainstorm which design fits your vibe.

Pro tip: Our AI Assistant is often faster than traditional customer service and can instantly help with most questions. Give her a try.

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Products & Sizing

All about our tees, hoodies, hats and getting the perfect fit

We've got all the essentials to express your style. Our main collections include:

  • Unisex Tees: Soft, comfortable, and perfect for everyone
  • Oversized Garment-Dyed Tees: Trendy oversized fits with unique washed colors
  • Women's Fitted Tees: Flattering cuts designed specifically for women
  • Hoodies & Zip Hoodies: Cozy and stylish for all seasons
  • Tank Tops: Great for warmer weather and layering
  • Hats: Snapbacks, trucker caps, and beanies
  • Kids' Apparel: Let the little ones rock their style too

All featuring our signature designs that let you express yourself 100%.

This is important since each item is made specifically for you. Every product page has a detailed size chart with measurements for length, width, and sleeve length. We always recommend checking the size chart rather than going by S/M/L/XL because sizing varies between styles.

Since we're unable to accept returns or exchanges for sizing issues — due to the custom-made nature of our products — please take a moment to measure a shirt you already own and compare it to our size charts.

Need help choosing? Our AI Assistant is available 24/7 through the website chat or social media DMs to help you pick the perfect size.

Remember: When in doubt, our AI Assistant can help you compare measurements and choose the best size for your preferred fit.

We use high-quality materials for comfort and durability:

  • Tees: 100% combed and ring-spun cotton (heather colors contain polyester)
  • Hoodies: Cotton/polyester blends for warmth and softness
  • Hats: Various materials depending on style — cotton, acrylic, mesh

All our products are pre-shrunk, so you don't have to worry about your perfect fit changing after the first wash.

Our prints are made to last. We use high-quality, water-based, eco-friendly inks that give each design a soft, comfortable feel while maintaining vibrant colors wash after wash.

Follow the care instructions — inside-out washing, no bleach, hang dry when possible — and your designs will stay looking fresh for years.

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Returns & Exchanges

What to do if something isn't quite right

Since each item is made especially for you when you order, we have a thoughtful return policy.

We gladly accept returns for:

  • Defective products or printing errors
  • Items that arrive damaged
  • Wrong item sent (our mistake)

Size considerations: Since every item is custom-made when you order, we're unable to accept returns or exchanges for sizing issues. That's why we always recommend double-checking our detailed size charts before ordering.

Important: Due to the custom nature of our products, we can't accept returns for change of mind or sizing — but if there's any quality issue or if we made an error, we'll absolutely make it right.

If anything arrives damaged, defective, or wrong, please contact us immediately with photos of the issue. We'll send you a replacement right away at no cost to you.

When things go wrong — and sometimes they do — we'll bend over backwards to make it right. Your satisfaction is our top priority.

If you need to report a defective item, damage, or any quality issue, here's how to reach us:

  • Quick help: Chat with our AI Assistant 24/7 through the website chat bot or social media DMs
  • Phone: (424) 772-8773 — Mon–Fri, 9am–5pm
  • Email: Send your order number and photos of any issues — we respond within 24 hours

We'll guide you through the next steps and make sure you're completely happy with your 100% Tee Company gear.

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Care Instructions

Keep your gear looking fresh and lasting longer

Here are our tips for keeping your gear looking its best:

  • Turn inside out before washing to protect the design
  • Wash in cold water to prevent shrinking and fading
  • Use mild detergent — no bleach or fabric softeners
  • Hang dry when possible or tumble dry on low heat
  • Iron inside out if needed, avoiding direct contact with the design

Follow these steps and your favorite designs will stay vibrant and soft for years.

All our garments are pre-shrunk during manufacturing, so you shouldn't experience significant shrinkage if you follow our care instructions — cold water, low heat drying.

Natural fibers can still shrink slightly with very hot water or high heat, so stick to our recommended care instructions for best results.

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Custom Orders & Printing

Want something totally unique? We can make it happen

We specialize in custom solutions. Whether you need a specific size that's not currently available, want a design in a different color or product, or have something completely custom in mind — we can make it happen.

Our team can work with your existing design or create something brand new from scratch. If you don't see what you're looking for, reach out.

Remember: We're all about making YOUR vision come to life — no request is too unique.

Yes. We love helping teams, businesses, and event organizers create something special. Whether you need matching tees for your company, custom designs for a special event, or team gear with your logo, we can handle it.

Just reach out with your ideas, quantity needed, and timeline. We'll provide a custom quote and work with you through the entire design and production process.

Our custom process is designed to be easy and collaborative:

  1. Share your vision: Tell us your ideas, send artwork, or describe what you have in mind
  2. Get your quote: We'll provide transparent pricing and timeline within 24 hours
  3. Approve your design: We create a digital mockup for your review before production
  4. We create your items: Custom printed or embroidered just for you
  5. Delivered with care: Your finished products arrive exactly when promised

Custom orders typically take 7–14 business days depending on complexity and quantity.

We offer five professional print methods and match your project to the best option:

  • Screen Printing: The gold standard for bulk orders — bold, durable, and cost-efficient at scale
  • Embroidery: Thread stitched directly into the garment — premium choice for hats and corporate apparel
  • DTF Flex: Our flagship method — colors pop, edges are razor sharp, prints survive hundreds of washes
  • DTG Printing: Direct-to-garment for photographic detail and unlimited colors, no minimums
  • Heat Transfer: Versatile across polyester, nylon, and performance fabrics

Not sure which is right for your project? We'll recommend the best method when you request a quote.

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Partner Store Program

Your own branded merch store — zero upfront cost, zero inventory

The Partner Store Program gives your business a fully branded online merchandise store — custom tees, hoodies, hats, and more — with your logo and designs on premium blanks, all sold under your brand name.

We build the store, design the products, handle every order from printing to delivery, and send you a payment for every sale. You don't touch a single box.

In short: You share the store link. We handle everything else. You keep 100% of profit above wholesale.

Yes — completely. We design the products, build the store, and handle all fulfillment with zero investment from you. No setup fees, no minimums, no inventory to purchase. You only ever make money.

You set your own retail prices. We charge you our wholesale cost per unit for every item sold. Everything above that wholesale cost is your profit — paid to you monthly.

Example: if a tee wholesales at $18 and you price it at $35, you earn $17 on every sale — without touching a single box or handling a single customer service inquiry.

Any business with a loyal community that identifies with your brand. Our current partners include:

  • Gyms and fitness studios
  • Martial arts schools
  • Sports teams and youth leagues
  • Restaurants and food brands with cult followings
  • Local businesses and offices
  • Events, venues, and entertainment brands

If your community wears your brand with pride, you have an audience for merch.

From application approval to a live store is typically 7–14 days, including product design collaboration, proof approvals, and storefront setup. Partners with existing logo files and branding assets move faster.

Zero Risk Guarantee: If your store doesn't generate revenue within the first 90 days, we'll work with you to redesign and relaunch at no charge.

The application takes about five minutes. Tell us about your business, your community size, and your merch vision. We review every application personally and respond within 48 hours.

If it's a good fit, we schedule a quick call to talk through your vision and kick off the design process — at no cost to you.

Visit our Partner Store Program page to apply.

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About 100 Percent Tee Company

Who we are and what we're all about

We're all about being 100% authentic. Whether it's identifying a place, a state of mind, an attitude, a belief, or simply expressing yourself — we create apparel that's true to you, 100 percent.

Our designs capture trending moments, cultural vibes, and authentic self-expression. If it's viral, cultural, or buzzworthy, we've probably got a tee for it. Plus, many of our collections support important causes and give back to the community.

Absolutely. We regularly create charity collections that directly support non-profit organizations — from local community initiatives to international humanitarian efforts.

Each purchase from our charity collections channels funds straight to causes making real change. We believe in using our platform to support important causes and give back to our community.

We're proudly based in Woodland Hills, Los Angeles, California — the heart of creativity and self-expression. We primarily ship throughout the United States, and we can arrange international shipping for special orders.

Los Angeles has always been our home and inspiration, and you'll see that California vibe reflected in our designs and company culture.

Still Have Questions?

We're Always Here to Help.

For instant answers 24/7, chat with our AI Assistant through the website chat bot or DM us on social media. She's knowledgeable on everything from product questions to order tracking.

For more complex inquiries, reach out directly — we love connecting with our community.