FAQs

Frequently Asked Questions

Everything you need to know about shopping our amazing collections and getting the perfect tee, hoodie, or hat delivered to your door!

🛒Shopping & Online Orders

Everything about ordering from our online store

How does ordering from your website work?

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Shopping with us is super easy! Just browse our collections, pick your favorite designs, select your size and color, and add to cart. We'll handle the rest!

Here's the cool part - each item is made especially for you as soon as you place your order, which means you're getting a fresh, brand-new product made just for you!

Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!

How long does it take to receive my order?

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Since every item is made fresh when you order, production typically takes 1-3 business days, then 3-5 business days for shipping. So you're looking at about 4-8 business days total to get your awesome new gear!

We work efficiently to get your custom-made items to you as quickly as possible while maintaining our high quality standards!

Can I track my order?

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Absolutely! Once your order ships, you'll receive an email with tracking information so you can follow your package's journey right to your door. We love keeping you in the loop!

Do you offer free shipping?

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Yes! We offer free shipping on orders over $75. For smaller orders, shipping costs are calculated at checkout based on your location.

We always try to keep shipping costs as reasonable as possible because we want you to get your hands on our gear without breaking the bank!

Need help while shopping? Meet our AI Assistant!

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Say hello to your new shopping buddy! Our amazing AI Assistant is available 24/7 to help you with absolutely anything - from finding the perfect design to answering questions about sizing, shipping, or returns.

You can chat with her:

  • Through the chat bot on our website (look for the chat bubble!)
  • By sliding into our DMs on social media
  • Anytime, day or night - she never sleeps!

She's super knowledgeable about all our products, can help you navigate sizing, track your orders, and even help brainstorm which design would be perfect for your vibe. Seriously, she's like having a personal shopping assistant right at your fingertips!

Pro tip: Our AI Assistant is often faster than traditional customer service and can instantly help with most questions. Give her a try - she's pretty awesome!

👕Products & Sizing

All about our tees, hoodies, hats and getting the perfect fit

What products do you offer?

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We've got all the essentials to express your style! Our main collections include:

  • Unisex Tees: Soft, comfortable, and perfect for everyone
  • Oversized Garment-dyed Tees: Trendy oversized fits with unique washed colors
  • Women's Fitted Tees: Flattering cuts designed specifically for women
  • Hoodies & Zip Hoodies: Cozy and stylish for all seasons
  • Tank Tops: Great for warmer weather and layering
  • Hats: Snapbacks, trucker caps, and beanies
  • Kids' Apparel: Let the little ones rock their style too!

All featuring our signature designs that let you express yourself 100%!

How do I know what size to order?

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This is super important since each item is made specifically for you! Each product page has a detailed size chart with measurements for length, width, and sleeve length. We always recommend checking the size chart rather than just going by S/M/L/XL because sizing can vary between different styles.

Since we're unable to accept returns or exchanges for sizing issues (due to the custom-made nature of our products), please take a moment to measure a favorite shirt you own and compare it to our size charts.

Need help choosing? Our AI Assistant is available 24/7 through the website chat or social media DMs to help you pick the perfect size based on the measurements and your fit preferences!

Remember: When in doubt, our AI Assistant can help you compare measurements and choose the best size for your preferred fit!

What materials are your products made from?

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We use high-quality materials for comfort and durability:

  • Tees: 100% combed and ring-spun cotton (heather colors contain polyester)
  • Hoodies: Cotton/polyester blends for warmth and softness
  • Hats: Various materials depending on style - cotton, acrylic, mesh

All our products are pre-shrunk, so you don't have to worry about your perfect fit changing after the first wash!

How do your prints hold up over time?

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Our prints are made to last! We use high-quality, water-based, eco-friendly inks that give each design a soft, comfortable feel while maintaining vibrant colors wash after wash.

Follow the care instructions (inside-out washing, no bleach, hang dry when possible) and your designs will stay looking fresh for years!

🔄Returns & Exchanges

What to do if something isn't quite right

What's your return policy?

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Since each item is made especially for you when you order, we have a thoughtful return policy:

We gladly accept returns for:

  • Defective products or printing errors
  • Items that arrive damaged
  • Wrong item sent (our mistake!)

Size considerations: Since every item is custom-made when you order, we're unable to accept returns or exchanges for sizing issues. That's why we always recommend double-checking our detailed size charts before ordering!

Important: Due to the custom nature of our products, we can't accept returns for change of mind or sizing, but if there's any quality issue or if we messed up, we'll absolutely make it right!

What if my order arrives damaged or wrong?

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If anything arrives damaged, defective, or just plain wrong, please contact us immediately with photos of the issue. We'll send you a replacement right away at no cost to you!

Things happen during shipping and production, and when they do, we'll bend over backwards to make it right. Your happiness is our top priority!

How do I contact you about a return or issue?

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If you need to report a defective item, damage, or any quality issue, here's how to reach us:

  • Quick help: Chat with our AI Assistant 24/7 through our website chat bot or social media DMs
  • Email us: Send your order number and photos of any issues - we typically respond within 24 hours

We'll guide you through the next steps and make sure you're completely happy with your 100% Tee Company gear!

🧺Care Instructions

Keep your gear looking fresh and lasting longer

How should I wash my items to keep them looking great?

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Here are our pro tips for keeping your gear looking amazing:

  • Turn inside out before washing to protect the design
  • Wash in cold water to prevent shrinking and fading
  • Use mild detergent - no bleach or fabric softeners
  • Hang dry when possible or tumble dry on low heat
  • Iron inside out if needed, avoiding direct contact with the design

Follow these simple steps and your favorite designs will stay vibrant and soft for years to come!

Will my items shrink?

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All our garments are pre-shrunk during manufacturing, so you shouldn't experience significant shrinkage if you follow our care instructions (cold water, low heat drying).

That said, natural fibers can still shrink slightly with very hot water or high heat, so stick to our recommended care instructions for the best results!

🎨Custom Orders

Want something totally unique? We can make it happen!

What if you don't have the product, size, color, or design that I'm looking for?

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Absolutely! We specialize in custom solutions. Whether you need a specific size that's not currently available, want a design in a different size, color or product, or have a completely custom design in mind, we can make it happen.

Our team can work with your existing design or create something brand new from scratch. If you don't see what you're looking for, please reach out to us!

Remember: We're all about making YOUR vision come to life - no request is too unique!

Do you do custom designs for teams, events, or businesses?

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Yes! We love helping teams, businesses, and event organizers create something special. Whether you need matching tees for your company, custom designs for a special event, or team gear with your logo, we can handle it.

Just reach out to us with your ideas, quantity needed, and timeline. We'll provide a custom quote and work with you through the entire design and production process.

How does custom ordering work?

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Our custom process is designed to be easy and collaborative:

  1. Share your vision: Tell us your ideas, send artwork, or describe what you have in mind
  2. Get your quote: We'll provide transparent pricing and timeline within 24 hours
  3. Approve your design: We create a digital mockup for your review before production
  4. We create your items: Custom printed or embroidered just for you
  5. Delivered with care: Your finished products arrive exactly when promised

Custom orders typically take 7-14 business days depending on the complexity and quantity.

💚About 100 Percent Tee Company

Who we are and what we're all about

What makes 100 Percent Tee Company different?

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We're all about being 100% authentic! Whether it's identifying a place, a state of mind, an attitude, a belief, or simply expressing yourself, we create apparel that's true to you - 100 percent.

Our designs capture trending moments, cultural vibes, and authentic self-expression. If it's viral, cultural, or buzzworthy, we've probably got a tee for it! Plus, many of our collections support important causes and give back to the community.

Do you support any causes or charities?

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Absolutely! We regularly create charity collections that directly support non-profit organizations, from local community initiatives to international humanitarian efforts.

Each purchase from our charity collections channels funds straight to causes making real change in the world. We believe in using our platform to support important causes and give back to our community.

Where are you based and where do you ship?

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We're proudly based in Los Angeles, California - the heart of creativity and self-expression! We primarily ship throughout the United States, but we can arrange international shipping for special orders.

Los Angeles has always been our home and inspiration, and you'll see that California vibe reflected in our designs and company culture.

Still Have Questions?

We're always here to help! For instant answers 24/7, chat with our amazing AI Assistant through the website chat bot or DM us on social media. She's super knowledgeable and can help with everything from product questions to order tracking!

For more complex inquiries, feel free to reach out directly - we love connecting with our community!

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